Privacy Policy

This policy explains what Veterans AC PHX collects, how we use it, and the choices you have. It covers this website, our forms, our phone and text communications, and our advertising.

1. Information we collect

Information you give us. Name, phone, email, service address, property details, appointment preferences, payment details processed by our providers, and anything you type into a form, text or email.

Information collected automatically. IP address, device and browser type, pages viewed, referring source, approximate location, and interactions with the site, collected through cookies, pixels, tags, local storage and similar technologies.

Call and text records. Phone numbers shown on this site may be dynamically inserted call-tracking numbers so we can tell which marketing source produced a call. Calls may be recorded or monitored for quality and training. We keep records of texts you exchange with us.

Form and lead data. Submissions may be routed through our CRM, scheduling and lead-management providers.

2. How we use your information

To respond to requests, provide estimates and perform service, schedule and dispatch crews, send appointment and arrival updates, process payments and financing applications, honor warranties, prevent fraud, meet legal obligations, and measure and improve our marketing.

3. Cookies, analytics and advertising

We use analytics tools such as Google Analytics to understand site usage, and advertising technologies such as Google Ads, the Meta pixel and similar remarketing tags to measure ad performance and to show relevant ads to people who have visited our site. These tools may set cookies or use similar identifiers, and may build interest-based advertising profiles.

We may also use conversion tracking, offline conversion imports, enhanced conversions and customer-match style audiences, which can involve sharing a hashed identifier such as an email address or phone number with an advertising platform so it can match a conversion or build an audience. We do not authorize those platforms to use your information for their own independent purposes beyond providing the service to us.

Your choices: control cookies in your browser settings, opt out of personalized Google advertising at adssettings.google.com, opt out of many participating advertisers at optout.aboutads.info and optout.networkadvertising.org, and adjust Meta ad preferences in your Meta account settings. Some browsers offer a Global Privacy Control signal, which we honor where required by law.

4. Text messaging and phone consent

By providing your number and opting in, you consent to receive service-related and, where you agree, promotional texts from Veterans AC PHX at the number provided, including messages sent by an automatic dialing system. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Consent is not a condition of purchase. No mobile information, opt-in data or consent will be shared with third parties or affiliates for their marketing or promotional purposes.

5. How we share information

We share information with service providers who help us operate: CRM and lead management, scheduling and dispatch, call tracking and recording, payment processors, financing partners you apply to, review platforms, email and text providers, and analytics and advertising platforms acting on our behalf. We also disclose information when required by law, to enforce our agreements, or in connection with a business transfer. We do not sell your personal information for money. Some advertising activity described in section 3 may be considered “sharing” or “targeted advertising” under certain state privacy laws, and you may opt out as described there.

6. Data retention

We keep customer records for as long as needed to provide service, honor warranties, meet tax, legal and insurance obligations, and maintain business records, then delete or de-identify them.

7. Your rights and choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing at any time, by emailing info@veteransacphx.com or calling 602-805-6277. Depending on your state of residence you may have additional rights, including the right to opt out of targeted advertising or the sale or sharing of personal information, and the right to appeal a denied request. We honor verified requests consistent with applicable law and will not discriminate against you for exercising these rights.

8. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes and contact

We may update this policy. The current version is always posted here with its effective date. Questions or privacy requests: email info@veteransacphx.com, call 602-805-6277, or write to Veterans AC PHX, 4235 W Opportunity Way, Ste. 104, Anthem, AZ 85086.